Laser Girl Med Spa – Practice Policies

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The following policies are in place to ensure fairness, consistency, and a high-quality experience for all patients. By booking an appointment or making a purchase, you acknowledge and agree to these policies.

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Returns, Refunds, and Exchanges

 

Because our services are often sold at discounted or promotional pricing, all service purchases are final and non-refundable.

 

In certain circumstances, a service exchange may be permitted for another service of equal value at our discretion.

 

Retail products are eligible for exchange only, not refunds. Products must be unopened and returned within a reasonable timeframe. Opened or used products are not eligible for exchange.

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Pre-Paid Services, Packages, and Unlimited Packages

 

All pre-paid services must be redeemed within 24 months from the date of purchase.

 

This includes, but is not limited to:

• Individual pre-paid services

• Service packages

• Promotional packages

• Unlimited packages, including unlimited laser tattoo removal packages

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Unused services remaining after the 24-month redemption period will be forfeited and cannot be extended, refunded, or credited.​

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Gift Certificates and Gift Cards

 

Expiration

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• Physical (paper) gift certificates expire 24 months from the date of purchase.

• Vagaro digital gift cards and physical Vagaro certificates expire 48 months from the date of purchase.

• Expired gift certificates and gift cards cannot be redeemed.

 

Promotional Gift Certificate Purchases

 

If a gift certificate or gift card was purchased at a promotional or discounted rate (for example, $100 value purchased for $90):

• It may be redeemed only toward full-price retail products or full-price services.

• It cannot be used toward promotional pricing, sales, packages, or discounted services.

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If a gift certificate or gift card was purchased at full value, it may be used toward:

• Retail products

• Regularly priced services

• Promotional or sale offerings

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Gift certificates and gift cards are non-refundable and cannot be replaced if lost or stolen.

 

Appointment Scheduling and Credit Card on File

 

A valid credit card is required to be kept on file in order to schedule an appointment.

 

Your card will never be charged without your consent, except in the event of a no-show or late cancellation in accordance with the policies below.

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No-Show and Late Cancellation Policy

 

Appointment times are reserved exclusively for each patient. Missed appointments impact our providers and other patients.

 

• A no-show is defined as failing to arrive for a scheduled appointment without notice.

• Late cancellations are cancellations made outside of the required notice window.

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A no-show fee of $50 minimum may be charged to the card on file.

 

For prepaid services, packages, promotional services, or Groupons, a no-show may result in forfeiture of the session.

 

Repeated no-shows or late cancellations may require prepayment for future appointments or may result in the inability to book future appointments.

 

Groupon Policies

 

Groupon purchases are subject to Laser Girl Med Spa’s policies, scheduling requirements, and clinical eligibility determinations, in addition to Groupon’s platform terms.

 

Eligibility and Use

• Groupons are exclusively for new patients only.

• Each new patient may redeem one Groupon total, lifetime, regardless of how many offers are active.

• Groupon offers are valid for one service only and may not be combined.

• Existing patients are not eligible to purchase or redeem Groupons.

 

Consultation and Medical Eligibility

 

All Groupon services are subject to consultation with a Laser Girl provider to determine safety and eligibility.

 

If, during consultation, it is determined that a patient is not a suitable or safe candidate for the Groupon service due to skin type, medical history, or other clinical considerations, the Groupon service will not be performed. In such cases, the value of the Groupon may be applied as a store credit of equal value toward another eligible service offered by Laser Girl Med Spa.

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Redemption and Expiration

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• Groupons expire if not redeemed within 90 days.

• If a Groupon appointment is scheduled and the patient does not show, the Groupon will be redeemed and forfeited.

• Groupon appointments are subject to the same no-show and cancellation policies as all other appointments.

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Privacy Policy

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Laser Girl Med Spa is committed to protecting your privacy and providing a safe online experience. This Privacy Policy applies to the Laser Girl Med Spa website and governs data collection and usage practices. By using this website, you consent to the data practices described in this Privacy Policy.

 

Collection of Personal Information

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Laser Girl Med Spa may collect personally identifiable information that you voluntarily provide, such as your name and email address. We may also collect anonymous demographic information that is not unique to you, such as your ZIP code or age.

 

Information about your computer hardware and software may also be automatically collected when you visit our website. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This data is used to operate the website, maintain service quality, and generate general statistics regarding website usage.

 

Please note that if you disclose personally identifiable or sensitive information through public message boards or similar forums, that information may be collected and used by others. Laser Girl Med Spa encourages you to review the privacy policies of any websites you choose to link to from our website, as we are not responsible for the privacy practices or content of external websites.

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Use of Personal Information

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Laser Girl Med Spa collects and uses personal information to operate the website and deliver the services you request. We may also use your information to inform you of other services or offerings available from Laser Girl Med Spa.

 

From time to time, we may contact you to request feedback through surveys regarding current services or potential new services. Laser Girl Med Spa does not sell, rent, or lease customer lists to third parties.

 

Personal information may be shared with trusted partners who assist us with functions such as statistical analysis, email or postal communications, customer support, or service delivery. These third parties are permitted to use your personal information only as necessary to perform these services and are required to maintain the confidentiality of your information.

 

Laser Girl Med Spa does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without explicit consent, except as required by law. We may disclose personal information without notice if required to do so by law or in response to valid legal processes.

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Security of Personal Information

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Laser Girl Med Spa takes reasonable measures to secure your personal information from unauthorized access, use, or disclosure. Personally identifiable information you provide is stored on computer servers in a controlled and secure environment protected against unauthorized access.

 

When sensitive information, such as payment details, is transmitted to other websites, it is protected through the use of encryption technologies, including Secure Socket Layer (SSL) protocols.

 

SMS and MMS Privacy Policy

 

Laser Girl Med Spa is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and protect the information you provide when you opt in to receive SMS messages from us. By subscribing to our SMS service, you agree to the terms outlined in this policy.

 

Information We Collect

 

When you sign up for our SMS communications, we may collect the following information:

• Your mobile phone number

• Any additional details you provide when subscribing or interacting with our messages (e.g., responses to surveys or promotions)

 

How We Use Your Information

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We use your information to:

• Send transactional or promotional SMS messages

• Provide updates about our services, special offers, and events

• Respond to inquiries or requests made through SMS

 

We will not share your information with third parties for their marketing purposes without your explicit consent.

 

Data Security

 

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to secure your data, no method of transmission or storage is 100% secure. All patient information is stored on HIPAA compliant encrypted servers. 

 

Your Rights

 

You have the right to:

• Opt out of receiving SMS messages at any time by replying "STOP" to any SMS you receive.

• Request information about how your data is used or request its deletion by contacting us at service@lasergirlskincareandmedspa.com or 713-360-7900.

 

Third-Party Service Providers

 

We may use third-party services, such as MailChimp, to manage and deliver our SMS communications. These providers are bound by confidentiality agreements and are not permitted to use your information for other purposes.

 

Changes to This Policy

 

We may update this SMS Privacy Policy from time to time. Changes will be posted on this page. We encourage you to review this policy periodically.

 

HIPAA Privacy Policy  

 

Laser Girl Med Spa is committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

 

Information We May Collect

 

As part of your care or interactions with us, we may collect:

• Name

• Phone number

• Appointment dates and service types

• Treatment-related information

• Any health information you voluntarily disclose

 

How We Use Your PHI in SMS Communications

 

We may use your mobile phone number to send:

• Appointment confirmations and reminders

• Pre- and post-treatment instructions

• Account-related notices

• Service or location updates

 

We will NOT send sensitive medical details via SMS such as diagnosis, treatment plans, test results, or any information that could compromise your privacy in a non-secure channel unless you explicitly request or authorize it.

 

How We Protect Your PHI

 

Laser Girl Med Spa maintains administrative, technical, and physical safeguards consistent with HIPAA requirements, including:

• Limiting PHI access to authorized personnel

• Using HIPAA-compliant systems for patient recordkeeping

• Protecting information against unauthorized disclosure

 

SMS is not a secure or encrypted communication channel. By opting in, you acknowledge this risk and consent to receive applicable communications.

 

Your HIPAA Rights

 

You have the right to:

• Request access to your health information

• Request amendments to your records

• Request restrictions on certain disclosures

• Withdraw consent for communications at any time

• File a privacy complaint directly with us or with the U.S. Department of Health & Human Services (HHS)

 

To exercise these rights, contact us at the information below.

 

Third-Party Service Providers

 

We may use HIPAA-compliant vendors to assist with practice management, appointment reminders, or communications.

These vendors are required by law and contract (Business Associate Agreements) to protect your PHI.

 

Policy Updates and Questions

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Policies are subject to change at any time. The most current version will always be posted on our website.

 

If you have questions about any policy prior to booking or purchasing, we encourage you to contact our team so we can assist you.

 

Laser Girl Med Spa

service@lasergirlskincareandmedspa.com

713-360-7900